A Set of Prescribed Activities for Enhancing Requirements Engineering in the Development of Usable E-Government Applications
Entity
UAM. Departamento de Ingeniería InformáticaPublisher
Springer VerlagDate
2017-09-14Citation
10.1007/s00766-017-0282-x
Requirements Engineering 24 (2019): 181-203
ISSN
0947-3602 (print); 1432-010X (online)DOI
10.1007/s00766-017-0282-xFunded by
This work has been partially supported by the funding projects «Flexor» (grant number TIN2014-52129-R) granted by the Spanish Government and «eMadrid» (grant number S2013/ICE-2715) granted by the Madrid Research Council.Project
Gobierno de España. TIN2014-52129-R; Comunidad de Madrid. S2013/ICE-2715Editor's Version
https://doi.org/10.1007/s00766-017-0282-xSubjects
E-Government; Stakeholder Analysis; Legislation Analysis; User-Centred Development Process; Requirements Engineering; Usability; InformáticaNote
This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/s00766-017-0282-xRights
© Springer-Verlag London Ltd. 2017Abstract
Over the last years, e-Government applications have become indispensable in every country as they help stakeholders carry out tasks with the administration. However, and despite their growing usage, most of these applications are created through a developercentered approach instead of a user-centered one, using traditional development processes that do not fit well with the diversity of stakeholders and existing legislation that involve e-Government applications today. Besides, usability is an important clue in the development of such solutions, so a user-centered approach, combined with a successful stakeholder and legislation analysis, should be considered overall. This paper is focused on addressing these concerns, and it provides a set of prescribed activities, tasks and products to be carried through a user-centered process in order to design usable web-based e-Government solutions. Specifically, our approach considers requirements engineering activities enhancing usability by analyzing the diversity and interests of the stakeholders involved, as well as the specific legislation as a source of organizational requirements. In addition, a validation is provided through a case study, showing the feasibility of the approach presented
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Google Scholar:Sánchez, Esteban
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Macías Iglesias, José Antonio
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