A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government
Entity
UAM. Departamento de Ingeniería InformáticaPublisher
ACM International Conference Proceeding SeriesDate
2021-06-09Citation
10.1145/3463677.3463681
The 22nd Annual International Conference on Digital Government Research (DG.O'21). Association for Computing Machinery 9-11 June 2021. 168-179
ISBN
9781450384926DOI
10.1145/3463677.3463681Funded by
This work was supported by the Spanish Ministry of Science and Innovation (PID2019-108965GB-I00) and the Centre of Andalusian Studies (PR137/19). The authors thank to all people who participated in the reported studyProject
Gobierno de España. PID2019-108965GB-I00Editor's Version
https://doi.org/10.1145/3463677.3463681Subjects
chatbots; e-government; open data; open government; public values; InformáticaNote
© 2021 Association for Computing Machinery. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in DG.O2021: The 22nd Annual International Conference on Digital Government Research, https://doi.org/10.1145/3463677.3463681Rights
© Association for Computring MachineryAbstract
In this paper, we present a chatbot to access open government data. Differently to similar systems reported in the research literature, the developed chatbot not only allows searching for data collections, but also exploring information within the collections. The exploration is done via complex queries that are easily built by non-expert users through a natural language conversation. Moreover, as another novel, differentiating contribution, we report a conducted user study aimed to evaluate the chatbot according to the achievement of a number of public service values, as well as measuring distinct objective and subjective metrics. Experimental results show that the proposed system outperforms traditional methods followed in open data portals
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Google Scholar:Cantador Gutiérrez, Iván
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Viejo-Tardío, Jesús
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Cortés-Cediel, María E.
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Rodríguez Bolívar, Manuel Pedro
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