Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
Entidad
UAM. Departamento de Financiación e Investigación ComercialFecha de edición
2022-11-07Cita
10.1108/IJCHM-05-2022-0597
International Journal of Contemporary Hospitality 35.6 (2023): 1966-1985
ISSN
0959-6119DOI
10.1108/IJCHM-05-2022-0597Versión del editor
https://doi.org/10.1108/IJCHM-05-2022-0597Materias
Psychological ownership; social cognition; robot anthropomorphism; customer responses; NCA; fsQCA; EconomíaNota
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© 2021 EmeraldResumen
The usage of robot waiters in the hospitality industry is growing, thus increasing the number of human–robot interactions in frontline services. Focusing on robot waiters in restaurants, this study aims to propose the social cognition (SC)–psychological ownership (PO)–customer responses (CR) model, while examining the association between SC, PO, robot anthropomorphism and CR.
Lista de ficheros
Google Scholar:Ruiz Equihua, Daniel
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Romero de la Fuente, Jaime
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Loureiro, Sandra Maria Correia
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Ali, Murad
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