UAM | UAM_Biblioteca | Unified search engine | Scientific Production Portal | UAM Research Data Repository
Biblos-e Archivo
    • español
    • English
  • English 
    • español
    • English
  • Log in
JavaScript is disabled for your browser. Some features of this site may not work without it.

Search Biblos-e Archivo

Advanced Search

Browse

All of Biblos-e ArchivoCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsFacultiesThis CollectionBy Issue DateAuthorsTitlesSubjectsFaculties

My Account

Log inRegister

Statistics

View Usage Statistics

Help

Information about Biblos-e ArchivoI want to submit my workFrequently Asked Questions

UAM_Biblioteca

View Item 
  •   Biblos-e Archivo
  • 1 - Producción científica en acceso abierto de la UAM
  • Producción científica en acceso abierto de la UAM
  • View Item
  •   Biblos-e Archivo
  • 1 - Producción científica en acceso abierto de la UAM
  • Producción científica en acceso abierto de la UAM
  • View Item

Shedding more light on the impacts of quality certified systems in small service enterprises: A multidimensional analysis

Author
Rodríguez Antón, José Migueluntranslated; Alonso Almeida, María del Maruntranslated; Rubio Andrada, Luisuntranslated
Entity
UAM. Departamento de Economía Aplicada; UAM. Departamento de Organización de Empresas
Publisher
Academic Journals
Date
2011-09-09
Citation
African Journal of Business Management 5.19 (2011): 7911-7922
 
 
 
ISSN
1993-8233
Editor's Version
http://www.academicjournals.org/AJBM
Subjects
Gestión de la calidad; Gestión de empresas; Certificación; Impacto de la calidad; Pequeñas empresas; Empresa
URI
http://hdl.handle.net/10486/661589
Rights
© 2011 Academic Journals

Abstract

The purpose of this paper is to describe the small enterprises within the service sector that have adopted certified quality systems, focusing on the motives that have encouraged these enterprises to do so and the organizational impacts such adoptions have had. The results highlight the importance that these enterprises grant to certified quality systems as a strategic tool that can be used in a proactive way to contend with market changes and adverse economic situations, providing them commercial benefits in particular. These results can help managers of small service enterprises analyse the advantage or disadvantage of the position in the market that they can achieve when they decide to implement certified quality systems. This paper provides evidence of how the motives behind small service enterprises’ implementation of quality systems differ from those found by research papers, focused on other types of service and industrial enterprises.
Show full item record

Files in this item

Thumbnail
Name
Quality_Rodriguez-Antón_AJBM_2011.pdf
Size
119.1Kb
Format
PDF

Refworks Export

Google™ Scholar:Rodríguez Antón, José Miguel - Alonso Almeida, María del Mar - Rubio Andrada, Luis

This item appears in the following Collection(s)

  • Producción científica en acceso abierto de la UAM [17226]

Related items

Showing items related by title, author, creator and subject.

  • Conocimiento y aprendizaje en las grandes cadenas hoteleras españolas en Iberoamérica: internet como herramienta de aprendizaje organizativo 

    Rodríguez Antón, José MiguelAutoridad UAM; Alonso Almeida, María del MarAutoridad UAM; Rubio Andrada, LuisAutoridad UAM; Esteban Alberdi, CristinaAutoridad UAM
    2008-04-28
  • Aplicación de un modelo cuantitativo objetivo para la medición de la competitividad de los destinos turísticos 

    Rodríguez Antón, José MiguelAutoridad UAM; Rubio Andrada, LuisAutoridad UAM; Alonso Almeida, María del MarAutoridad UAM; Celemín Pedroche, SoledadAutoridad UAM
    2016
  • Human and other critical factors in organisational learning in the hotel industry: A contingency approach 

    Alonso Almeida, María del MarAutoridad UAM; Celemín Pedroche, SoledadAutoridad UAM; Rubio Andrada, LuisAutoridad UAM; Rodríguez Antón, José MiguelAutoridad UAM
    2016
All the documents from Biblos-e Archivo are protected by copyrights. Some rights reserved.
Universidad Autónoma de Madrid. Biblioteca
Contact Us | Send Feedback
We are onFacebookCanal BiblosYouTubeTwitterPinterestWhatsappInstagram

Declaración de accesibilidad

 

 

All the documents from Biblos-e Archivo are protected by copyrights. Some rights reserved.
Universidad Autónoma de Madrid. Biblioteca
Contact Us | Send Feedback
We are onFacebookCanal BiblosYouTubeTwitterPinterestWhatsappInstagram

Declaración de accesibilidad