Shedding more light on the impacts of quality certified systems in small service enterprises: A multidimensional analysis
Entity
UAM. Departamento de Economía Aplicada; UAM. Departamento de Organización de EmpresasPublisher
Academic JournalsDate
2011-09-09Citation
African Journal of Business Management 5.19 (2011): 7911-7922ISSN
1993-8233Editor's Version
http://www.academicjournals.org/AJBMSubjects
Gestión de la calidad; Gestión de empresas; Certificación; Impacto de la calidad; Pequeñas empresas; EmpresaRights
© 2011 Academic JournalsAbstract
The purpose of this paper is to describe the small enterprises within the service sector that have
adopted certified quality systems, focusing on the motives that have encouraged these enterprises to
do so and the organizational impacts such adoptions have had. The results highlight the importance
that these enterprises grant to certified quality systems as a strategic tool that can be used in a
proactive way to contend with market changes and adverse economic situations, providing them
commercial benefits in particular. These results can help managers of small service enterprises analyse
the advantage or disadvantage of the position in the market that they can achieve when they decide to
implement certified quality systems. This paper provides evidence of how the motives behind small
service enterprises’ implementation of quality systems differ from those found by research papers,
focused on other types of service and industrial enterprises.
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Google Scholar:Rodríguez Antón, José Miguel
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Alonso Almeida, María del Mar
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Rubio Andrada, Luis
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