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A global customer experience management architecture

dc.contributor.authorCuadra-Sánchez, Antonio
dc.contributor.authorCutanda-Rodríguez, Mar
dc.contributor.authorPérez-Mateos, Ismael
dc.contributor.authorAurelius, Andreas
dc.contributor.authorBrunnström, Kjell
dc.contributor.authorLaulajainen, Jukka-Pekka
dc.contributor.authorVarela, Martín
dc.contributor.authorLópez de Vergara Méndez, Jorge Enrique 
dc.contributor.otherUAM. Departamento de Tecnología Electrónica y de las Comunicacioneses_ES
dc.date.accessioned2015-06-15T15:16:59Z
dc.date.available2015-06-15T15:16:59Z
dc.date.issued2012
dc.identifier.citationFutureNetw 2012: Future Network & Mobile Summit, IEEE, 2012. 1-8en_US
dc.identifier.isbn978-1-4673-0320-0
dc.identifier.urihttp://hdl.handle.net/10486/666795
dc.descriptionPersonal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works. A. Cuadra-Sanchez, M. Cutanda-Rodriguez, I. Perez-Mateos, A. Aurelius, K. Brunnstrom, J. Laulajainen, M. Varela, and J. E. López de Vergara, "A global customer experience management architecture", in Future Network and Mobile Summit, 2012, 1-8en_US
dc.description.abstractThe quality of experience (QoE) is one of the main research lines in ITC industry, which seeks to manage quality as perceived by users. This document analyzes and describes requirements of a QoE driven management system architecture, which has been designed in the Celtic IPNQSIS project. The architecture is grouped into different levels: Data acquisition level, Monitoring level and Control Level. Each level comprises a specific set of capacities, such as Data collector, or Traffic Monitor amongst others. The architecture described in this paper constitutes the guidelines of the IPNQSIS project in terms of a QoE ecosystem that will settle the basis of global customer experience management architecture.en_US
dc.description.sponsorshipThis work is carried out in the framework of the Celtic and EUREKA initiative IPNQSIS (IP Network Monitoring for Quality of Service Intelligent Support) and has been partially funded by CDTI under Spanish PRINCE (PRoducto INdustrial para la gestión de la Calidad de Experiencia) project, meanwhile the Swedish part of the project is co funded by VINNOVA and the work of Finnish partners has been partially funded by Tekes.en_US
dc.format.extent8 pág.es_ES
dc.format.mimetypeapplication/pdfen
dc.language.isoengen
dc.publisherInstitute of Electrical and Electronics Engineersen_US
dc.rights© 2012 The authorsen_US
dc.subject.otherQoEen_US
dc.subject.otherQoSen_US
dc.subject.otherMonitoringen_US
dc.subject.otherOSSen_US
dc.subject.otherNetwork managementen_US
dc.subject.otherProbesen_US
dc.titleA global customer experience management architectureen_US
dc.typeconferenceObjecten
dc.typebookParten
dc.subject.ecienciaTelecomunicacioneses_ES
dc.relation.publisherversionhttp://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=6294185
dc.identifier.publicationfirstpage1
dc.identifier.publicationlastpage8
dc.relation.eventdateJuly 4-6, 2012en_US
dc.relation.eventplaceBerlin (Germany)en_US
dc.relation.eventtitleFuture Network & Mobile Summit, FutureNetw 2012en_US
dc.type.versioninfo:eu-repo/semantics/publishedVersionen
dc.contributor.groupComputación y Redes de Altas Prestaciones (ING EPS-004)es_ES
dc.rights.accessRightsopenAccessen
dc.authorUAMLópez De Vergara Méndez, Jorge Enrique (261085)
dc.facultadUAMEscuela Politécnica Superior


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