Satisfied as professionals, but also exhausted and worried!!: The role of job demands, resources and emotional experiences of Spanish nursing home workers during the COVID-19 pandemic
EntityUAM. Departamento de Psicología Biológica y de la Salud
10.1111/hsc.13422Health and Social Care in the Community 30.1 (2022):e148–e160
Funded byThis work was supported by I+D+I National Project of Ministerio de Ciencia e Innovación (PID2019-106368GB- I00) AEI/10.13039/501100011033
ProjectGobierno de España. PID2019-106368GB- I00
SubjectsCOVID-19; emotional exhaustion; fear of contagion; nursing homes; professional satisfaction; social support at work; Psicología
Rights© 2021 by the authors
Esta obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-SinObraDerivada 4.0 Internacional.
Nursing home workers have been exposed to great physical and mental burdens during the COVID-19 pandemic. Although this has generated high levels of exhaustion, it may also have contributed to feelings of professional satisfaction. The objective of this study was to explore the levels of satisfaction among nursing home workers during the COVID-19 pandemic, as well as the role of job demands, resources and emotional experiences in explaining their levels of satisfaction. This cross-sectional study was conducted in Spain between March and May 2020. Three hundred and thirty-five nursing home workers participated. A quantitative analysis was conducted, as was a content analysis of the responses to an open-ended question about the respondents' perceptions of job demands and resources during the crisis. The results showed that workers had very high levels of satisfaction. Social pressure from work, contact with death and suffering, and emotional exhaustion were negatively associated with satisfaction. Moreover, under conditions of extensive contact with suffering people and great fear of contagion, social support at work was shown to promote professional satisfaction. In conclusion, nursing home workers in Spain experienced high rates of satisfaction during the COVID-19 crisis despite the high job demands, lack of job resources, fear of contagion and exhaustion. The main practical implication of this study is the importance of ensuring optimal working conditions in the nursing home sector in order to guarantee professional satisfaction, prevent burnout, reduce turnover and promote post-crisis resilience
Google Scholar:Blanco Donoso, Luis Manuel - Moreno Jiménez, Jennifer Elena - Gallego-Alberto Martín, Laura - Amutio, Alberto - Moreno Jiménez, Bernardo - Garrosa Hernández, Eva
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