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Model-Driven Chatbot Development

Author
Pérez-Soler, Sarauntranslated; Guerra Sánchez, Estheruntranslated; Lara Jaramillo, Juan deuntranslated
Entity
UAM. Departamento de Ingeniería Informática
Publisher
Springer Nature
Date
2020-10-20
Citation
10.1007/978-3-030-62522-1_15
Pérez -Soler, S., Guerra, E. de Lara, J. (2020). Model- Driven Chaltbot Development. In: Dobbie, G., Frank, U., Kappel, G., Liddle, S.W., Mayr, H.C. (eds) Conceptual Modeling. ER 2020. Lecture Notes in Computer Science, vol 12400. Springer, Cham
 
 
 
ISBN
9783030625221 (online); 9783030625214 (print)
DOI
10.1007/978-3-030-62522-1_15
Funded by
Work funded by the Spanish Ministry of Science (RTI2018095255-B-I00) and the R&D programme of Madrid (P2018/TCS-4314)
Project
Gobierno de España. RTI2018095255-B-I00; Comunidad de Madrid. P2018/TCS-4314/FORTE-CM
Editor's Version
https://doi.org/10.1007/978-3-030-62522-1_15
Subjects
Chatbots; Model-driven engineering; DSLs; Migration; Informática
URI
http://hdl.handle.net/10486/704550
Note
Esta versión del artículo ha sido aceptada para su publicación, después de la revisión por pares (cuando corresponda) y está sujeta a los términos de uso de AM de Springer Nature, pero no es la Versión de Registro y no refleja mejoras posteriores a la aceptación, ni ninguna corrección. La versión del registro está disponible en línea en: https://doi.org/10.1007/978-3-030-62522-1_15
Rights
© 2020 Springer Nature

Abstract

Chatbots are software services accessed via conversation in natural language. They are increasingly used to help in all kinds of procedures like booking flights, querying visa information or assigning tasks to developers. They can be embedded in webs and social networks, and be used from mobile devices without installing dedicated apps. While many frameworks and platforms have emerged for their development, identifying the most appropriate one for building a particular chatbot requires a high investment of time. Moreover, some of them are closed – resulting in customer lock-in – or require deep technical knowledge. To tackle these issues, we propose a model-driven engineering approach to chatbot development. It comprises a neutral meta-model and a domainspecific language (DSL) for chatbot description; code generators and parsers for several chatbot platforms; and a platform recommender. Our approach supports forward and reverse engineering, and model-based analysis. We demonstrate its feasibility presenting a prototype tool and an evaluation based on migrating third party Dialogflow bots to Rasa
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Google™ Scholar:Pérez-Soler, Sara - Guerra Sánchez, Esther - Lara Jaramillo, Juan de

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  • Producción científica en acceso abierto de la UAM [17768]

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