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A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government

Author
Cantador Gutiérrez, Ivánuntranslated; Viejo-Tardío, Jesús; Cortés-Cediel, María E.; Rodríguez Bolívar, Manuel Pedro
Entity
UAM. Departamento de Ingeniería Informática
Publisher
ACM International Conference Proceeding Series
Date
2021-06-09
Citation
10.1145/3463677.3463681
The 22nd Annual International Conference on Digital Government Research (DG.O'21). Association for Computing Machinery 9-11 June 2021. 168-179
 
 
 
ISBN
9781450384926
DOI
10.1145/3463677.3463681
Funded by
This work was supported by the Spanish Ministry of Science and Innovation (PID2019-108965GB-I00) and the Centre of Andalusian Studies (PR137/19). The authors thank to all people who participated in the reported study
Project
Gobierno de España. PID2019-108965GB-I00
Editor's Version
https://doi.org/10.1145/3463677.3463681
Subjects
chatbots; e-government; open data; open government; public values; Informática
URI
http://hdl.handle.net/10486/705156
Note
© 2021 Association for Computing Machinery. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in DG.O2021: The 22nd Annual International Conference on Digital Government Research, https://doi.org/10.1145/3463677.3463681
Rights
© Association for Computring Machinery

Abstract

In this paper, we present a chatbot to access open government data. Differently to similar systems reported in the research literature, the developed chatbot not only allows searching for data collections, but also exploring information within the collections. The exploration is done via complex queries that are easily built by non-expert users through a natural language conversation. Moreover, as another novel, differentiating contribution, we report a conducted user study aimed to evaluate the chatbot according to the achievement of a number of public service values, as well as measuring distinct objective and subjective metrics. Experimental results show that the proposed system outperforms traditional methods followed in open data portals
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Google™ Scholar:Cantador Gutiérrez, Iván - Viejo-Tardío, Jesús - Cortés-Cediel, María E. - Rodríguez Bolívar, Manuel Pedro

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  • Producción científica en acceso abierto de la UAM [18125]

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