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Choosing a Chatbot Development Tool

Author
Pérez Soler, Sarauntranslated; Juarez-Puerta, Sandra; Guerra Sánchez, Estheruntranslated; Lara Jaramillo, Juan deuntranslated
Entity
UAM. Departamento de Ingeniería Informática
Publisher
Institute of Electrical and Electronics Engineers Inc. (IEEE)
Date
2021-07-01
Citation
IEEE Software 38.4 (2021): 94-103
ISSN
0740-7459 (print); 1937-4194 (online)
DOI
10.1109/MS.2020.3030198
Funded by
This work was partially funded by the R&D program of the Madrid Region (project FORTE, S2018/TCS4314), and the Spanish Ministry of Science (project MASSIVE, RTI2018-095255-B-I00)
Project
Gobierno de España. RTI2018-095255-B-I00; Comunidad de Madrid. S2018/TCS4314
Editor's Version
https://doi.org/10.1109/MS.2020.3030198
Subjects
Chatbots; Natural Language Processing; Software Engineering; Informática
URI
http://hdl.handle.net/10486/705244
Note
© 2021 IEEE.  Personal use of this material is permitted.  Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works

Abstract

Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects
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Google™ Scholar:Pérez Soler, Sara - Juarez-Puerta, Sandra - Guerra Sánchez, Esther - Lara Jaramillo, Juan de

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