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Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism

Author
Ruiz Equihua, Danieluntranslated; Romero de la Fuente, Jaimeuntranslated; Loureiro, Sandra Maria Correiauntranslated; Ali, Murad
Entity
UAM. Departamento de Financiación e Investigación Comercial
Date
2022-11-07
Citation
International Journal of Contemporary Hospitality (2022): 7 November 2022
ISSN
0959-6119
DOI
10.1108/IJCHM-05-2022-0597
Editor's Version
https://doi.org/10.1108/IJCHM-05-2022-0597
Subjects
Psychological ownership; social cognition; robot anthropomorphism; customer responses; NCA; fsQCA; Economía
URI
http://hdl.handle.net/10486/705360
Note
This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com'
Rights
© 2021 Emerald

Licencia de Creative Commons
Esta obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial 4.0 Internacional.

Abstract

The usage of robot waiters in the hospitality industry is growing, thus increasing the number of human–robot interactions in frontline services. Focusing on robot waiters in restaurants, this study aims to propose the social cognition (SC)–psychological ownership (PO)–customer responses (CR) model, while examining the association between SC, PO, robot anthropomorphism and CR.
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Google™ Scholar:Ruiz Equihua, Daniel - Romero de la Fuente, Jaime - Loureiro, Sandra Maria Correia - Ali, Murad

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