Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
EntityUAM. Departamento de Financiación e Investigación Comercial
10.1108/IJCHM-05-2022-0597International Journal of Contemporary Hospitality (2022): 7 November 2022
SubjectsPsychological ownership; social cognition; robot anthropomorphism; customer responses; NCA; fsQCA; Economía
NoteThis author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact firstname.lastname@example.org'
Rights© 2021 Emerald
Esta obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial 4.0 Internacional.
The usage of robot waiters in the hospitality industry is growing, thus increasing the number of human–robot interactions in frontline services. Focusing on robot waiters in restaurants, this study aims to propose the social cognition (SC)–psychological ownership (PO)–customer responses (CR) model, while examining the association between SC, PO, robot anthropomorphism and CR.
Google Scholar:Ruiz Equihua, Daniel - Romero de la Fuente, Jaime - Loureiro, Sandra Maria Correia - Ali, Murad
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