Causal relationships between organizational learning and performance in Spanish Hotel Industry: the managers’ perception in times of economic crisis
Entity
UAM. Departamento de Economía AplicadaPublisher
InderscienceDate
2017-03-27Citation
International Journal of Innovation and Learning 21.3 (2017): 274 - 298ISSN
1471-8197Editor's Version
https://doi.org/10.1504/IJIL.2017.083401Subjects
Hotels; Hotels industry; Organisational performance; Organisational learning; Hotel management; Information technology; Firm performance; Hospitality industry; Spain; Manager perceptions; Financial crisis; Economic crisis; Structural equation modelling; EconomíaRights
© 2017 InderscienceAbstract
The present empirical study aimed to analyse the ways in which Spanish hotel establishments learn and whether their hotel managers could improve their organisational performance with the implementation of a suitable learning process in a situation of economic crisis. After reviewing the literature, a structural equation model was developed based on a survey of 147 hotel establishments in the region of Madrid in order to contrast the proposed hypothesis. The results revealed that hotel establishments' managers can improve their performance through organisational learning, drawing information from both external and internal drivers thanks to the existence of cultural and technological enablers. The conclusions of the study contribute to the scientific understanding of the subject researched and at the same time may encourage hotel managers to regard organisational learning processes as a key element for improving performance
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Google Scholar:Celemín-Pedroche, María Soledad
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Rubio Andrada, Luis
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Rodríguez Antón, José Miguel
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Alonso Almeida, María del Mar
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